Operations Director: missions, skills, training, salary and career development

The growing complexity of operations and the need to maximise operational efficiency have led companies to reconsider their internal management. Technological development and globalisation have made optimum coordination of processes essential. It is against this backdrop that the role of Chief Operating Officer (COO) has emerged. This strategic role involves overseeing and steering the company's operations, ensuring that processes are efficient and aligned with the organisation's objectives. The COO plays a key role in the growth and competitiveness of modern businesses.

Job description of the Operations Director

The Operations Director is a key player within the company, responsible for managing operations and administration. He or she ensures the commercial development and performance of the organisation, monitors compliance with practices and plays an active role in operational strategy. By supervising production teams and information systems, the COO plays a crucial role in making strategic choices that determine the company's future direction.

As head of the operations department, the COO manages processes, human resources and budget planning, ensuring that operations comply with laws and regulations. They also oversee audits to ensure transparency of operations. Using a variety of management tools, the COO works with senior management to develop operational strategy and make critical decisions, playing a central role in the stability and growth of the business.

What is the role and remit of the Operations Director?

Operational management and process optimisation

The COO oversees all the company's operations and processes. He draws up budgets, controls expenditure and manages resources. He or she is also responsible for preparing the financial statements and management reports, ensuring that they comply with current standards. It is the COO's responsibility to ensure that all transactions are properly recorded and that reports are accurate and complete. The COO also monitors operational flows and logistics.

Monitoring operational performance

The COO analyses the company's operational performance, identifies deviations from targets and proposes corrective measures. He draws up dashboards and reporting tools to monitor changes in key performance indicators (KPIs). It is responsible for providing senior management with accurate analyses and recommendations based on operational data. He or she is also involved in optimising the company's processes, assessing needs and looking for the best solutions.

Operational strategy and business development

Working with senior management, the COO helps to develop the company's operational strategy. He assesses business development opportunities, participates in transition projects and negotiates with operational partners. He plays a crucial role in decisions to develop, merge or acquire businesses. The COO must make strategic choices regarding the allocation of resources to maximise the company's profitability and growth.

Risk management and compliance

The COO is responsible for controlling operational risks and ensuring that operations comply with current regulations. He implements internal control procedures and manages external audits. The COO is also responsible for managing the company's insurance, ensuring that it is adequately covered against all types of risk. The COO's responsibilities also include the legal compliance of all operations and the overall administrative management of the organisation.

Administrative and HR supervision

The COO manages administrative services and may supervise human resources. The COO is responsible for contract management, supplier relations and premises management. In terms of HR, the COO ensures that salary policies are applied and that legal obligations are met, particularly in terms of employment law. He must ensure that the working environment complies with safety standards and legal regulations. The COO is also involved in the recruitment and training processes to ensure that teams have the necessary skills.

Tools and technologies used by the Operations Director

Operations management systems

Systems such as ERP (Enterprise Resource Planning) and WMS (Warehouse Management Systems) are widely used to manage and optimise company operations. These platforms make it possible to track inventories, plan production and manage resources efficiently.

Performance analysis tools

Performance analysis tools such as Tableau, Power BI and SAP are essential for tracking operational performance, understanding production data and identifying opportunities for improvement.

Project management tools

Project management tools such as Microsoft Project, Trello and Asana help to organise, track and manage the various stages of operational projects. They allow you to plan tasks, define deadlines and collaborate effectively with internal teams and external service providers.

Team management tools

HRM (Human Resource Management) tools such as Workday and BambooHR are used to manage human resources, monitor employee performance and plan the training needed to improve team effectiveness.

What skills do you need to be a good Operations Director?

Professional skills :

• Mastery of operational management techniques.
• Skills in resource management and process optimisation.
• Knowledge of performance analysis and project management tools.
• Expertise in team management.
• Skills in logistics, production and supply chain management.

Personal skills :

• Communication skills to collaborate with internal and external teams.
• Analytical skills to interpret data and adjust strategies.
• Thoroughness and attention to detail to ensure accuracy of operations and reports.
• Adaptability to react quickly to market trends and technological changes.
• Leadership and team management to motivate and direct staff.

What are the current challenges facing an Operations Director?

Rapidly evolving technologies and business processes

The operations management sector is constantly evolving with the emergence of new technologies and methodologies. Operations Managers need to keep abreast of the latest trends and innovations to adapt their strategies accordingly. This rapid evolution can present a challenge in terms of ongoing training and adapting to new practices.

Managing quality and operational efficiency

Ensuring optimum quality while meeting often tight deadlines is a major challenge. Operations Managers must strike a balance between the operational efficiency needed to maintain continuous production and the quality of products or services to guarantee customer satisfaction.

Performance analysis and return on investment (ROI)

Measuring operational efficiency and justifying the return on investment (ROI) of operational initiatives is an ongoing challenge. Operations Managers need to use advanced analysis tools to monitor operational performance, generate accurate reports and adjust strategies based on the results obtained.

How do I become an Operations Director?

Education and training

To become an Operations Director, you generally need a 5-year degree in engineering, management, business or logistics. The following courses are particularly popular:

• MBA in business management.
• Master's degree in operations management.
• Business school diploma with a specialisation in operations management.

EM Normandie offers courses tailored to this profession, in particular the MSc International Marketing and Business Development. This course provides the necessary skills in operations management, process optimisation and data analysis, offering comprehensive preparation for becoming a successful Operations Director.

Professional experience

Significant experience in positions of responsibility in operations management is essential. Internships in industrial companies or positions as operations management assistants are key steps towards becoming an Operations Director.

Career development and prospects for an Operations Director

• Progression to the position of Managing Director or Chief Executive Officer (CEO).
• Opportunities in large companies, logistics agencies or start-ups.
• Possibility of becoming an operations management consultant or setting up your own consultancy.
• Transition to operational strategist or digital transformation consultant.

What does an Operations Director earn?

The salary of an Operations Director varies according to experience, the size of the company and the sector of activity:

• Beginner: Gross annual salary (approx.): €50,000 - €70,000
• 2-5 years' experience: Gross annual salary (approx.): €70,000 - €100,000
• 5+ years' experience: Gross annual salary (approx.): €100,000 and more (with possible bonuses)

What does an Operations Director do?

A variety of employers:

The Operations Director may work in various types of organisation, including:

• Large companies and international groups.
• SMEs and start-ups.
• Logistics and productionagencies.
• Non-profit organisations and associations.

Main areas:

An Operations Director works in a number of sectors, including:

• Industry: Managing production operations and the supply chain.
• Technology: Optimising operational processes for high-tech companies.
• Financial Services: Management of banking and financial operations.
• Healthcare and pharmaceuticals: Supervision of production operations and logistics for medical and pharmaceutical products.

These varied sectors offer many opportunities for Operations Managers, depending on their skills and professional interests, to specialise in areas such as production management, logistics or process optimisation.

In summary

The role of Operations Director is essential for ensuring the performance and effectiveness of a company's operational strategies. As the central pillar of operations management activities, the Operations Director plays a crucial role in achieving the company's strategic objectives and growth. His or her ability to analyse data, optimise processes and manage operational strategies is essential to ensuring the success and growth of companies in the marketplace. The job of Operations Director is a high-level position requiring diversified skills and a strong ability to manage strategic responsibilities. It is a dynamic role that offers opportunities for growth and career development, while playing a central role in the success and stability of companies' operational strategies.