Liling SUN

Liling SUN

Caen

Assistant Professor in Marketing

Presentation

Liling Sun, Assistant Professor in Marketing, joined EM Normandie in 2024. She holds a Ph.D. in Management Sciences from the University Toulouse Capitole, obtained in 2022, with a thesis focused on enhancing customer experience through the customer journey via augmented reality (AR). Her research revolves around the application of new technologies in marketing and optimizing customer experience through technological advancements. Prior to transitioning to academia, she gained rich professional experience in project management on an international scale, particularly in the construction and international trade sectors.

Professional experience

Since 2024 : Assistant Professor in marketing, EM Normandie
2021-2023 : Assistant Professor in Marketing, Toulouse Business School
2019-2021 : Research Assistant, Université de Toulouse Capitole
2017-2019 : Research Assistant, Toulouse Business School

Département
Marketing
Matières enseignées
Brand development E-commerce Digital Marketing Marketing Fundamentals
Diplômes
2022 : PhD in Marketing, Université de Toulouse Capitole

Publications

  • Sun, L 2022, 'How to enhance customer experience via augmented reality across customer journey?', PhD in Marketing, Université de Toulouse Capitole, Toulouse, France.

    2022

    PhD Dissertation / Accreditation to Supervise Management Research

  • Sun, L & Décaudin, J.M 2023, 'How to enhance customer experience via augmented reality through customer journey', European Association of Consumer Research (EACR), Amsterdam, Netherland, July 6-8.

    2023

    Academic communications

  • Sun, L & Décaudin, J.M 2023, 'How to enhance customer experience via augmented reality across customer journey', European Academy of Marketing Conference (EMAC), Odense, Denmark, May 23-26.

    2023

    Academic communications

  • Sun, L & Décaudin, J.M 2022, 'How AR can enhance the customer experience through the customer journey', Association Française du Marketing (AFM), Tunis, Tunisia, May 18-20.

    2022

    Academic communications

  • Sun, L & Décaudin, J.M 2021, 'Explore the effects of augmented reality communication on brand affect: the moderating role of self-determined motivation', European Academy of Marketing Conference (EMAC), online, May 25-28.

    2021

    Academic communications

  • Sun, L & Décaudin, J.M 2019, 'The effect of augmented reality on consumer behavior from personalized co-creation experience perspective', 5th International Augmented and Virtural Reality Conference, Munich, Germany, June 13-14.

    2019

    Academic communications