Process approach and quality management

5 days

Les formations de l'IPER

This training course teaches you how to implement the stages of the quality approach in accordance with the ISO 9001: 2015 standard.

Le Havre
  • Strong Points
  • Programme
  • Admission
  • Tuition fees and funding

Strong points


    • Understand the process approach and the issues involved
    • Identify and describe processes and associated risks
    • Master and improve the management of processes and associated risks
    • Know how to implement the stages of the quality approach in accordance with the ISO 9001: 2015 standard.


    • Quality managers
    • Quality managers
    • Quality engineers
    • Process managers
    • Internal quality auditors

    The advantages of IPER

    • 45 years of expérience
    • Quality, service and support
    • Location in the first French container port
    • An international renown
    • Exceptionnal partnership including IMO
    • Catalog and taylor made trainings
    • Good balance between theory and practice
    • Wide network of experts


    Quality terminology (ISO 9000: 2015)

    Quality management principles (ISO 9000: 2015) 

    Purpose of the process approach

    The process approach and ISO 9001: 2015

    Normative requirements

    Deployment of the process approach 

    • Process identification
    • Description of processes and associated risks
    • Managing and improving processes and associated risks

    Main stages in setting up a quality management system

    • Diagnosis and measurement of customer satisfaction 
    • Implementation of the training programme
    • Deploying the quality system
    • Monitoring and measuring the quality system 
    • Mock audit and preparation for certification

    Teaching methods

    Professional training programme with concrete examples and exchanges between participants
    The trainer provides participants with a teaching aid

    Assessment methods

    Assessment of knowledge acquired: without. On-the-spot evaluation of training programme.
    A round table discussion at the end of the seminar provides an opportunity to discuss areas for improvement and the strengths of the training programme.



    Please consult us - 5 days

    How to register

    Please complete the online registration form.
    If you have any questions about your registration or your stay in Le Havre, please do not hesitate to contact us.

  • Well-being and Inclusion

    Inclusion of students with disabilities

    For several years now, EM Normandie has been committed to the inclusion of students with disabilities and has been striving to make it as easy as possible for them to learn, to continue their studies, to live socially within the school and to find employment. Specific training for its teachers and support services, school facilities, digital accessibility, etc. EM Normandie promotes values of equal opportunities and respect for differences, through the sharing of an inclusive culture and the continuous development of its practices. Are you disabled or have a chronic disabling illness? We can provide you with comprehensive support, whether it be in the context of your classes/exams, your search for internships, work-study programmes or jobs, or even in preparing for your expatriation.

Tuition fees and funding

    Tuition fees

    €2,900.00 net of taxes for 5 days

    Our prices include the training programme, teaching materials, lunches and coffee breaks. Additional costs, including accommodation and dinners, are the sole responsibility of the learner.


    Financing solutions are available. Please contact us for more information.


    Claire PLONEIS

    Head of IPER

    Le Havre